Ethical Houston

Undercover Boss After the Super Bowl game last week, I watched the new show, Undercover Boss. The COO of Waste Management was that week’s undercover boss and he spent the week working in the field doing what his line employees did. He picked up trash at the dump, he went on a garbage run, and he sucked out port-a-potties. As a result of this experience he had an epiphany about his company’s operations. The employees did not know that he was the COO of the company. He was just a prospective new hire that the company was trying out. Among the things he learned was that for every minute an employee was late they were docked two minutes. Women drivers had to urinate in a can just like the male truck drivers and employees were reprimanded if they did not finish their runs on time. As a result of this experience he called in his staff and told them of his findings and told them that there were changes that needed to be made. Many of those changes were the result of unilateral policies that he had enacted to get better production. In the TV presentation we didn’t see much interaction between him and his staff. It was pretty much another form of unilateral action. Most of the staff seemed uneasy being in the meeting and I wondered what they were thinking being put on the spot for TV. Work place policies can involve ethics. There’s been a lot of progress on accommodation of persons with disabilities in the work place. But what of the female driver as well as the male drivers who had to urinate in a can? When a person works for a company, they usually are an employee at will. They don’t have much to say about working conditions. That’s pretty well spelled out by the employer. The goal of the COO of Waste Management was to maintain and/or increase productivity. We don’t know how those work rules were developed but we saw from the show that it appeared that it was determined from above without a lot of input from the rank and file. Many companies have found that listening to other voices can improve productivity because employees have a say in what happens. Dr. Edward Deming developed the idea of quality circles that used employees to identify problems in the production cycle and to come up with solutions to those problems. This methodology was first used in 1962 by Nippon Wireless and Telegraph and later became a mainstay of Japanese industry. Deming’s methodology revolutionized industry in Japan. It was much later that American companies began to use the system; however not with some resistance. Many American managers felt that it would not work with American workers because it was believed that American workers did not share the same loyalty to authority and enterprise that Japanese workers exhibited. But over time, many American companies have decided that giving workers the opportunity to buy into changing the system and being able to see financial benefits not only to the company but to them, has had positive results. But is this really about ethics? In many cases it is. Ethical behavior is seldom unilateral. The ethics that we abide by are most often covenantal and are seen by all parties involved as important to the well being and fairness of the system. Over time, ethics tend to seek a level of workability and if not, the system becomes dysfunctional and may even cease to exist. If people don’t believe in the ethical standards that are set out as being the accepted norm and that are important for the viability of the organization, they will find ways to circumvent those standards. And that circumvention can be from top to bottom in the organization. So, the question that I pose to you is what has been your experience of ethical standards in organizations that you have been a part? Have they been unilaterally decreed and if so what was the effect on how well they worked? Was there any effort to create a situation where there was buy in and input from the parties involved? If you were in a position to develop ethical standards for an organization that you were a part, how would you go about doing it? Please make comments below, so others may see your ideas expressed. What you have to say is important to the conversation.